To become a company with the highest standards of artificial intelligence factory solutions, providing high-quality products and services to global customers
Honray Technology
Become a benchmark smart factory solution provider that offers customers high-quality products and services
Pre-Sales Service
Adaptation and selection: Based on the actual needs of users on site, we provide suggestions for selecting suitable models.
Layout planning: Assist users in planning and confirming the equipment installation layout scheme.
Contact: Ms. Zhang
Contact information: +8618980519091
Email: honray@hon-ray.com
After-Sales Service
Our company has established a nationwide customer service center network, with dedicated technical engineers providing technical consulting services 24/7, 365 days a year
1. On-site installation, debugging, and acceptance inspection
We will assign experienced and skilled professional engineers to install and debug the equipment, and arrange experts to track the project progress and handle technical difficulties during the installation process.
2. Professional technical training
Covering both theory and practice of equipment operation, routine maintenance, replacement of standard parts, and simple troubleshooting
3. Efficient and responsive technical support
The company has a 365-day, 7x24-hour after-sales technical service team to ensure users receive timely technical support.
4. Regular and irregular follow-ups
The company regularly or irregularly organizes on-site maintenance and follow-up visits to assess the operational status of users' equipment, continuously promoting upgrades to product software and hardware functions and quality improvements.
5. Supply guarantee for spare parts
Ensure the timely supply of spare parts for equipment to safeguard the long-term interests of users.
6. Product upgrade, repair, and maintenance services
After-sales service hotline: +862867872889, +8618981792400
After-sales service platform official account